• I forgot to add the discount code. Can I update it? 

   That happens to the best of us! Please email blendedvibes19@gmail.com and we will gladly apply the discount code in our backend.

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• Can I edit my shipping address? Auto-correct was not correct!-

    Please double-check the shipping address when you receive your confirmation email. If you need to make a change, please reach out to blendedvibes19@gmail.com with your order number and correct shipping address. We will always do our best to make corrections, however, if your order has already shipped to the incorrect address, we may have to charge you a reshipping fee if we receive the order back. If the package is delivered anyway, we cannot provide refunds or cancellations for orders shipped to an incorrect address. So sorry!

 

• How can I change the billing address?

     We cannot change the billing address on your order due to security reasons, however, as long as the order was placed successfully and you received an order confirmation then it does not need to be changed.

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• I made a mistake, and need to cancel!

      Oh no! We can change or cancel your order as long as it has not already shipped, however, please be aware we often ship orders out the same day so a cancellation is not always possible.

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• Do you accept returns or exchanges?

      We’re so sorry our products missed the mark! Please see the above return policy chart depending on which item you are needing to return/exchange. We are not able to refund shipping costs either for the original order or shipping costs to return that back to us. If you would like to return your item(s), please email us at blendedvibes19@gmail.com

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• Where do your orders ship from?

      Your order will ship from Layton, Utah.

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• What is the shipping and processing time?

      Most orders are prepared for shipment within 1 - 3 business days. You will receive an auto-notification from us with a tracking number the day your package is shipped. That means that we packed your order and it is on its way to the post office!

     Please note: shipping and processing time does not include transit time, something that is out of our control.

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• One of my candles arrived broken. What now?

We are happy to replace or refund any damaged candles if reported within 5 days of receiving your package. Please email us at blendedvibes19@gmail.com with your order number, the item(s) damaged, and pictures of the damaged items if possible.